Measuring Business Excellence Gopal K Kanji

ISBN: 9781134514823

Published: August 23rd 2014

ebook

256 pages


Description

Measuring Business Excellence  by  Gopal K Kanji

Measuring Business Excellence by Gopal K Kanji
August 23rd 2014 | ebook | PDF, EPUB, FB2, DjVu, AUDIO, mp3, ZIP | 256 pages | ISBN: 9781134514823 | 7.63 Mb

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of theseMoreBusiness Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously.

A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.



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